How to Claim Your Business Profile on Scam.SG
This guide walks you through eligibility, account creation, the documents you need to prepare, and how Scam.SG reviews your claim before approving access to your business profile.
| Stage | What happens | Approx. time |
|---|---|---|
| 1 — Eligibility | Confirm you have authority to claim this business profile | < 5 min |
| 2 — Application | Create account, link Singpass, upload documents, submit | 15 – 30 min |
| 3 — Review | Scam.SG reviews materials; may request follow-up documents | Varies |
Stage 1 · Eligibility
Who Can Claim
Review the eligibility criteria before starting the claim flow.
The claim flow is open to individuals who have legitimate authority to act for the business. Scam.SG verifies both identity and authority before approving any claim.
| S/N | Eligible Claimant |
|---|---|
| 1 | Registered business owner (sole proprietor or partner) |
| 2 | Director or authorised officer of the company |
| 3 | Majority shareholder with authority to act for the entity |
| 4 | Authorised representative with documented approval from the above |
Stage 2 · Step 1
Create Your Account
You need a Scam.SG business account to begin the claim process.
- 1Go to the Scam.SG business sign-up page.
- 2Enter your business email address — this will be the account used to manage your profile.
- 3Verify your email using the confirmation link sent to your inbox.
- 4Once verified, navigate to the claim flow from your dashboard.
Stage 2 · Step 2
MyInfo with Singpass
Using MyInfo with Singpass is the recommended identity verification path.
Linking MyInfo with Singpass lets Scam.SG retrieve verified personal identity details and cross-check whether you appear as the registered owner or shareholder. This reduces the amount of manual documentation required.
What MyInfo retrieves:
- Full legal name as registered with ICA
- NRIC / FIN for identity confirmation
- Business ownership details linked to your Singpass profile
Stage 2 · Step 3
List of Documents Required
Prepare these documents before starting your claim to avoid delays during review.
You must prepare the list of documents required for submission. They will be uploaded during the claim application and reviewed by the Scam.SG team.
| S/N | Document | Status |
|---|---|---|
| 1 | ACRA Document Business registration document upload — used to match the claimed profile to the registered entity in ACRA records. | Required |
| 2 | Address Proof Address verification document upload for the registered business address. | Required |
| 3 | Identity Verification Identity document upload. Required if you have linked Singpass during the claim flow and Scam.SG is confirming whether you appear as the shareholder or authorised claimant. | If applicable |
| 4 | Past 3 Years Financial Statements (Balance Sheet and Profit and Loss) The latest balance sheet and profit and loss statements for the past three financial years. Do note:
| Optional |
Stage 2 · Step 4
Submit Your Claim
Review everything carefully before final submission.
Before submitting, review all pre-filled business details and uploaded documents. Once submitted, Scam.SG will begin the review process. You cannot amend documents after submission unless Scam.SG requests an update.
| Pre-submission checklist |
|---|
| Business email verified |
| Singpass MyInfo retrieved (if applicable) |
| ACRA document uploaded |
| Address proof uploaded |
| Identity document uploaded (if required) |
| Financial statements uploaded and signed by a company director |
Stage 3 · Review
Review Process
After submission, Scam.SG reviews your claim against supporting materials.
The Scam.SG review team checks all submitted materials against business registration records. Review timing depends on document completeness, business complexity, and current application volume. There is no fixed review window.
| Step | What happens |
|---|---|
| Submission received | Your claim enters the Scam.SG review queue. Materials are checked for completeness. |
| Follow-up if needed | If documents are unclear or insufficient, Scam.SG will contact you to request additional materials. |
| Decision issued | You will be notified by email once a decision on your claim has been made. |
Stage 3 · Approval
What Happens Next
After your claim is approved, you gain access to your business profile dashboard.
A successful claim gives you access to manage your business profile on Scam.SG. Note that claiming is separate from verification — verification is a more detailed review that unlocks the Verified Business badge and a higher TrustScore.
| After a successful claim you can: |
|---|
Access the business dashboard and manage your company profile information |
Update contact details, website URLs, and social media accounts |
Respond to customer enquiries submitted through Scam.SG |
Begin the verification process to progress your TrustScore stage |
Add team members to help manage the business profile |
Ready to claim your business profile?
Have your documents ready before you start for a smoother review.