How to Claim Your Business Profile on Scam.SG
Scam.SG now supports Singpass Myinfo Business, giving eligible business owners and authorised representatives a faster, more accurate way to complete and submit a business claim with less typing and paperwork.
| Stage | What happens | Approx. time |
|---|---|---|
| 1 — Get ready | Your Corppass Admin assigns the Scam.SG Business e-Service to your user account (one-time) | ~5 min, once |
| 2 — Submit | Authenticate, consent, review retrieved details and submit | < 2 min |
| 3 — Review | Scam.SG reviews the submitted claim and provides an update | Up to 3 working days |
Stage 1 · Eligibility
Who Can Claim
Review the eligibility criteria before starting the claim flow.
The claim flow is open to individuals who have legitimate authority to act for the business. Scam.SG verifies both identity and authority before approving any claim.
| S/N | Eligible Claimant |
|---|---|
| 1 | Registered business owner (sole proprietor or partner) |
| 2 | Director or authorised officer of the company |
| 3 | Majority shareholder with authority to act for the entity |
| 4 | Authorised representative with documented approval from the above |
Stage 2 · Step 1
Create Your Account
You need a Scam.SG business account to begin the claim process.
- 1Go to the Scam.SG business sign-up page.
- 2Enter your business email address — this will be the account used to manage your profile.
- 3Verify your email using the confirmation link sent to your inbox.
- 4Once verified, navigate to the claim flow from your dashboard.
Stage 2 · Step 2
Assign the Scam.SG Business e-Service in Corppass
A one-time setup your Corppass Administrator must complete before anyone can claim via Myinfo Business.
What you are looking for in Corppass
- e-Service name
- Scam.SG Business
- Listed under
- ONSCAM (SG) PTE. LTD.
- Search term
scam.sg- Who can do this
- Corppass Administrator (or Sub-Admin with the relevant rights)
Step 1 — Add the e-Service to your entity
Log in to corppass.gov.sg with Singpass, select the entity you want to claim for, then follow the three-step Select Entity's e-Services wizard.
- 1Go to e-Service Access → Select Entity's e-Services.
- 2Type scam.sg into the search box above the table and search.
- 3Tick the checkbox beside Scam.SG Business (Govt. Agency column shows ONSCAM (SG) PTE. LTD.), then click Next.
- 4Complete Enter Details if the e-Service requests any. e-Services needing setup details are marked with a document icon.
- 5Confirm at Review & Submit.
Step 2 — Assign the e-Service to a user
Adding the e-Service only makes it available to the entity. Nobody can use it until it is assigned to a specific Corppass user account.
- 1Go to e-Service Access → Assign Selected e-Services.
- 2Select the user account or accounts that will submit the Scam.SG claim.
- 3Select Scam.SG Business from the entity's available e-Services.
- 4Submit the assignment. Those users can now start the Myinfo Business claim on Scam.SG.
Common issues
| What you see | What it usually means |
|---|---|
| Singpass says you have no access to this e-Service | The Scam.SG Business e-Service has not been assigned to your user account. Ask your Corppass Administrator to complete Step 2. |
| Searching “scam.sg” returns no results | You may be on “Assign Selected e-Services” instead of “Select Entity’s e-Services”. The e-Service must be added to the entity first. |
| The e-Service is assigned but still not showing | Log out of Singpass and log back in so the new access is picked up in a fresh session. |
| You do not know who your Corppass Administrator is | It is usually whoever registered the entity on Corppass — often a director, the company secretary, or the person who handles CPF, IRAS or GST filings. Corppass support can help identify or replace an administrator. |
Stage 2 · Step 3
Verify with Singpass Myinfo Business
The recommended claim path securely retrieves relevant information from government sources.
Myinfo Business works with Corppass, Singapore's corporate authorisation system. Singpass authenticates you as an individual, while Corppass confirms that you are authorised to act for the selected entity. After you consent, Scam.SG retrieves the relevant corporate and applicant details needed for the claim.
Why use Myinfo Business:
- Complete and submit an eligible claim in under two minutes
- Reduce repetitive typing and common data-entry errors
- Retrieve relevant business details from trusted government sources
- Establish a clearer link between the applicant and authorised entity
Stage 2 · Alternative
Continue Without Myinfo Business
A manual claim option remains available if you cannot use Myinfo Business.
Manually entered information is not retrieved directly from government sources, so Scam.SG may require additional evidence and checks. The manual journey generally takes longer to complete and review.
| S/N | Document | Status |
|---|---|---|
| 1 | ACRA Document Business registration document upload — used to match the claimed profile to the registered entity in ACRA records. | Manual route |
| 2 | Address Proof Address verification document upload for the registered business address. | Manual route |
| 3 | Identity Verification Identity evidence may be requested when Myinfo Business is unavailable or the applicant chooses the manual claim journey. | If requested |
| 4 | Past 3 Years Financial Statements (Balance Sheet and Profit and Loss) The latest balance sheet and profit and loss statements for the past three financial years. Do note:
| If requested |
Stage 2 · Step 4
Submit Your Claim
Authenticate, consent, review and submit.
Start from Scam.SG, choose Verify with Singpass Myinfo Business, and continue to the official authentication journey. After selecting the correct entity and consenting to share the relevant information, review the retrieved details before submitting your claim.
| Pre-submission checklist |
|---|
| Business email verified |
| Singpass account ready |
| Appropriate Corppass access for the entity |
| Scam.SG Business e-Service added to the entity in Corppass |
| Scam.SG Business e-Service assigned to your Corppass user account |
| Correct business entity selected |
| Requested information and consent screen reviewed |
| Retrieved business details checked before submission |
Stage 3 · Review
Review Process
After submission, Scam.SG reviews your claim against supporting materials.
The Scam.SG review team checks the submitted claim and confirms that the applicant can manage the selected business profile. Myinfo Business claims are generally reviewed within three working days, although follow-up checks can extend this timeline.
| Step | What happens |
|---|---|
| Submission received | Your claim enters the Scam.SG review queue. Materials are checked for completeness. |
| Follow-up if needed | If documents are unclear or insufficient, Scam.SG will contact you to request additional materials. |
| Decision issued | You will be notified by email once a decision on your claim has been made. |
Common Questions
Myinfo Business Claim FAQ
What business owners should know before starting the faster claim journey.
Stage 3 · Approval
What Happens Next
After your claim is approved, you gain access to your business profile dashboard.
A successful claim gives you access to manage your business profile on Scam.SG. Note that claiming is separate from verification — verification is a more detailed review that unlocks the Verified Business badge and a higher TrustScore.
| After a successful claim you can: |
|---|
Access the business dashboard and manage your company profile information |
Update contact details, website URLs, and social media accounts |
Respond to customer enquiries submitted through Scam.SG |
Begin the verification process to progress your TrustScore stage |
Add team members to help manage the business profile |
Ready to claim your business profile?
Have your Singpass and Corppass access ready to submit in under two minutes.